Terms of service

 

Welcome to www.naenaofficial.com

Please read the Conditions carefully before using this website. By using this site or placing an order through this site, you agree to be bound by these Conditions; therefore if you do not agree with all the Conditions, you should cease the use of this site.

These Conditions may be amended. It is your responsibility to read them regularly, because the conditions in force at the time of usage of the site or execution of the Agreement (as defined below) will be the conditions applicable to you.

The Website is owned and operated by Naena, a company incorporated under the laws of Indonesia under identification number ‭1707240088977‬, with registered office at Buah Batu Bojongsoang Centrum A 40 Bandung.

PLEASE READ THE FOLLOWING TERMS OF USE OF THE WEBSITE CAREFULLY BEFORE USING THE WEBSITE.

Use of our webpage

By using this website and placing orders through the same you agree:

1. To use this website only to make inquiries or place orders that are legally valid.
2. Not to place any false or fraudulent order. If we can reasonably determine that an order is false or fraudulent, we will be entitled to cancel the order and report it to the relevant authorities.
3. To provide us with your true email address, mailing address and/or other contact information. You also agree that we may use that information to contact you.
If you do not provide us with all the necessary information, we will not be able to process your order.
By placing an order through this website, you declare to be older than 18 years old and to have legal capacity to enter into agreements.

Availability of products

All orders are subject to availability of products. If difficulties arise in respect of the supply of products, or if any particular product is not in stock, we reserve the right to inform you about substitute products with the same or higher quality, which you will be able to order. If you do not want to order any of those substitute products, we will refund any prepaid amount.

Images

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colors between the image and the actual product.

Shipping and Delivery

The items will be shipped to the delivery address that the client has indicated when placing the order.
The client will be able to track the progress of their order. The liability of the items of Naena will be transferred to the client once the order has been delivered.

All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours. Once the order has been placed, it is no longer possible to change the shipping address.

The client will be able to track the progress of their order. The liability of the items of Naena will be transferred to the client once the order has been delivered.
The customer assumes full responsibility for return delivery costs.

Customer Service

Our Customer Service Team which you can contact on 0821 2983 0376 will do their best to resolve any queries you may have regarding our products or services.

Refusal to process an order

We reserve the right to remove any product from this website at any time and to remove, or modify any material or content thereof. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time, in our sole discretion. We will not be liable to you or to any third party for removing any product from this website, regardless of whether the product has been sold or not, for removing or modifying any material or web page content, or for refusing to process an order after having sent you the Order Confirmation.

Price and Payment

The price of each product will be as quoted in our website, except in cases of obvious error. Although we do our best to ensure that all prices listed on the website are accurate, errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed as cancelled and you will receive a full refund of the amounts you have prepaid.
We are under no obligation to supply you with any product at the incorrect lower price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unequivocal and could have reasonably been recognised by you as a mispricing.
Prices may change at any time but (except as stated above) eventual changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have finished shopping, all the items you wish to purchase will be added to your cart and the next step will be processing and paying for your order.

Entire Agreement

The present Conditions and any other document expressly referred to therein constitute the entire agreement between both parties in respect of the subject of the Agreement and supersede any prior agreement, understanding or arrangement between you and us, orally or in writing.
Both parties hereby acknowledge that they have consented to the execution of the Agreement without reliance on any statement or promise made by the other party or which may be inferred from any statement or written document in negotiations between both parties prior to said Agreement, except for that which is explicitly mentioned in these Conditions.
Neither party will have action in respect of any misrepresentation made by the other party, orally or in writing, prior to the date of the Agreement (except in case of fraudulent misrepresentation), the only action that this party will have is an action for breach of contract in accordance with the provisions of these Conditions.